Data protection privacy statement

France écotours is committed to protecting your privacy. We take the confidentiality of your data seriously, protect your data, do not sell it and do not pass it on to third parties. Our statistical evaluations of visitor data cannot be assigned to specific persons.

In this data protection statement, France Écotours GmbH (“France Écotours”) notifies you how personal data is collected, processed and used on this website, and what rights affected persons possess. In any case, we only collect, process and use your personal data to the extent permitted by Germany's Federal Data Protection Act (BDSG) and the Basic Data Protection Ordinance (DSGVO).

According to Art. 4, No. 7 DSGO, the managing director of France Écotours GmbH, Mrs. Yasmine Haun, Im Ökohaus, Kasseler Str. 1a, D-60486 Frankfurt a. M., phone: +49 (0) 69 / 977 886 77; fax: +49 (0) 69 / 977 886 75; email: info@france-ecotours.com (see our imprint), is responsible for data protection, also referred to as data controller, in the company. A data protection officer has not been appointed and France Écotours is not legally obliged to appoint one.

The data controller has implemented numerous technical and organisational measures to ensure the most complete protection of personal data processing possible via this website. Nevertheless, internet-based data transmissions can have security gaps, so that absolute protection cannot be guaranteed. For this reason, you are free to transmit personal data to us by alternative means, e.g. by telephone.

1. Personal Information

By personal information, we mean all data that can be personally related to you (e.g. name, address, e-mail address, user behavior).

2. Collection and Storage of Personal Data and Intended Usage

Use of Information and Visiting the Website

When using our website for information purposes only, i.e. if you do not register or otherwise provide us with information, we only collect the personal data that your browser automatically transmits to our server. This information is temporarily stored in a so-called log file.

If you wish to view our website, we collect the following data, which is collected without your intervention and stored until it is automatically deleted:

  • IP address of the requesting computer
  • Date and time of the request / access
  • Website of the access point (referrer URL)
  • Time zone difference to GMT
  • Content of the request (specific page)
  • Access status/http status code
  • The amount of data transferred in each case
  • Website from which the request is coming
  • The browser/browser type used, and if applicable, the operating system of your computer, its user interface and the name of your access provider
  • Language and version of the browser software
  • Other similar data and information used for security purposes in the event of attacks on our information technology systems.

We collect the data for the following purposes:

  • Ensuring a smooth connection to the website
  • Ensuring user convenience of our website
  • Evaluation of system security and stability as well as
  • Ensuring the long-term functionality of our information technology systems and the technology of our website
  • To provide the authorities with the information necessary for law enforcement in the event of a cyber attack
  • For other administrative purposes.

The legal basis for data processing is Art. 6 para. 1 sentence 1 lit. f DSGVO. Our legitimate interest follows from the above-mentioned purposes for data collection.

When using this general data and information, we do not make inferences about the data subject. Having said this, the anonymously collected data and information is evaluated by us statistically on the one side and also with the aim of increasing data protection and data security in our company to ultimately ensure an optimum level of protection of the personal data processed by us. The anonymous data of the server log files are stored separately from all personal data provided by the data subjects.

In addition, we use cookies and analysis services when you visit our website. See § 5 of this declaration for further details.

When Contacting Us Via E-mail/Online Enquiry

When you contact us via e-mail or our online enquiry, we collect the necessary personal data (surname, first name, address, e-mail address, telephone number (landline and/or mobile phone) and information required for your trip via web form. This data is collected and stored in order to identify you as a customer, to answer your questions and to process the booking of your trip.

The data processing for the purpose of registering contact details with us takes place upon your contact request and is required according to Art. 6 Para. 1 S. 1 lit. b DSGVO for the purposes mentioned, i.e. for the appropriate processing of your non-binding request or your booking request and for the mutual fulfilment of obligations arising from the travel or agency contract.

The personal data entered by a (potential) customer is collected and stored exclusively for internal use by the controller and for the data subject's own purposes. The person responsible for data protection may arrange for the data to be transferred to one or more processors, such as a parcel service provider, who also uses the personal data exclusively for an internal use attributable to the controller.
Furthermore, the IP address assigned by the Internet Service Provider (ISP) to the data subject, the date and time of registration are stored when the data subject registers on the data controller's website. This data is stored against the background that this is the only way to prevent misuse of our services and, if necessary, to enable us to investigate possible criminal offences. In this respect, the storage of this data is necessary to protect the data controller. This data will not be passed on to third parties unless required by the law or for the purpose of criminal prosecution.

Registration of the data subject with the voluntary provision of personal data serves the controller to offer the data subject content or services which, by their nature, can only be offered to registered users. Registered persons are free to modify the personal data provided during registration at any time or to have them completely deleted from the database of the data controller.

The controller shall at all times, upon request, inform each data subject of the personal data related to that respective data subject. Furthermore, the controller shall correct or delete personal data at the request or notice of the data subject, provided that there is no legal obligation to keep such data in safekeeping. All the staff of the controller are available to the data subject as contact persons under the following email address: info@france-ecotours.com

This data received from you is collected and processed; this is to enable you to use the website (usage data) and to the extent necessary for the establishment, execution or termination of the contract (contract performance) and customer service. This data will not be passed on to third parties without your express consent.

Data Erasure and Storage Time:

All personal data will only be stored for as long as necessary for the stated purpose (processing of your enquiry) and the fulfilment of the contract. We delete this data after the storage is no longer necessary, or limit the processing, if legal storage obligations exist. The criterion for the duration of the storage of personal data is the respective legal retention period. After the expiry of this period, the corresponding data will be routinely deleted, provided that it is no longer necessary for the fulfilment or initiation of the contract.

Standard periods for the deletion of data: The legislator has enacted a variety of storage obligations and periods. After expiry of these periods, the corresponding data is routinely deleted. If data are not affected by this, they are deleted when the above-mentioned purposes cease to apply.
By sending a message to info@france-ecotours.com you can object to the use or processing of your data for advertising, market or opinion research purposes.

If we make use of contracted service providers for individual functions of our offer or would like to use your data for advertising purposes, we will inform you as described under Section 4 about the respective processes. We also specify the defined criteria for the storage period.
If there is no legal basis concerning the processing of a data subject's personal data, we will obtain the consent of the data subject.

3. Your Rights as a User

In accordance with Art. 7 Para. 3 DSGVO

- the right to revoke any consent you may have given to us at any time. As a result, we are no longer allowed to continue processing data based on this consent in the future;

In accordance with Art. 15 DSGVO

- the right of access to personal data processed by us and the purposes of processing, the category of personal data, the recipients or categories of recipients to whom this data have been or will be disclosed, the planned storage period, or by
- the right to correction or deletion (“erasure”)
- right to limitation of processing
- right of opposition to the processing
- right to data transferability (data portability)
- right to know the origin of your data if it was not collected from us
- the demand for the existence of automated decision making, including profiling and, where appropriate, convincing information on its details.

In accordance with Art. 16 DSGVO

- the right to immediately request the correction of incorrect or complete personal data stored with us.

In accordance with Art. 17 DSGVO

- the right to request the deletion of your personal data stored by us, unless the processing is necessary to exercise the right to freedom of expression and information, to fulfil a legal obligation, for reasons of public interest or to assert, exercise or defend legal claims.

In accordance with Art. 18 DSGVO

- the right to demand the restriction of the processing of your personal data if you dispute the accuracy of the data, if the processing is unlawful but you refuse to delete it and we no longer need the data, but if you need it to assert, exercise or defend legal claims or if you have filed an objection against the processing in accordance with Art. 21 DSGVO.

In accordance with Art. 20 DSGVO

- the right to receive your personal data that you have provided to us in a structured, common and machine-readable format or to request its transfer to another person responsible; and

You have the right pursuant to Art. 77 DSGVO

- to complain to a data protection supervisory authority about our processing of your personal data. Normally, you can contact the supervisory authority of your usual place of residence or workplace or our company headquarters.

Right of Objection:

If your personal data is processed on the basis of legitimate interests pursuant to Art. 6, Para. 1, Sentence 1, lit. f DSGVO, you have the right to object to the processing of your personal data pursuant to Art. 21 DSGVO, provided that there are reasons for this arising from your particular situation. You can make use of your right of revocation or objection to the email address: info@france-ecotours.com

For the exercise of the aforementioned rights as well as for information, requests or suggestions on the subject of data protection, we are also at your disposal at the above address or at info@france-ecotours.com

4. Disclosure of Data to Third Parties

Your personal data will not be transferred to third parties for purposes other than those listed below.

We will only pass on your personal data to third parties if:
- you have given your express consent pursuant to Art. 6 para. 1 sentence 1 lit. a DSGVO
- the disclosure pursuant to Art. 6, Para. 1, Sentence 1 f DSGVO is necessary to assert, exercise or defend legal claims and there is no reason to assume that you have an overriding interest worthy of protection in not disclosing your data
- in the event that a legal obligation exists for the transfer pursuant to Art. 6, Para. 1, Sentence 1 lit. c DSGVO, and
- in the event that this is legally permissible and required by Art. 6, Para. 1, Sentence 1 lit. b DSGVO for the processing of contractual relationships with you.

5. Use of Cookies

In addition to the data mentioned in Section 2, information is stored on your computer on cookies within your browser software when you visit our website. The use of cookies makes it easier for you to use the website, as we recognize your computer the next time you visit, thus making it easier for you to enter data again. Cookies are small text files with configuration information that are stored on your hard disk associated with the browser you use and through which certain information flows to the site (our website) set by the cookie.
The cookies we use help us to determine the frequency of use and the number of users on our website and to enable you to use the service in full. Cookies cannot run programs or transmit viruses to your computer. They serve to make services online more user-friendly and effective overall.

This website uses transient cookies and persistent cookies.
Transient cookies are automatically deleted when you close your browser. These include session cookies. These store a so-called session ID, with which different requests of your browser can be assigned to that session. This will allow your computer to be recognized when you return to our website. Session cookies are deleted when you log out or close your browser.
Persistent cookies are automatically deleted after a specified period, which may vary depending on the cookie. You can delete cookies at any time in the security settings of your browser.
The data processed by cookies is required for the aforementioned purposes in order to protect our legitimate interests and those of third parties pursuant to Art. 6 Para. 1 S. 1 lit. f DSGVO.

Most browsers are set to automatically accept cookies. However, you can deactivate the storage of cookies or set your browser to notify you as soon as cookies are sent or have them deleted automatically. In addition, you have the option of subsequently deleting the stored cookies from your hard disk at any time.
Please note that if cookies are deleted, you must expect a limited display of the site and limited user guidance. In principle, however, this limited use of our services is also possible without cookies.

Standard periods for the deletion of data: The German legislator has enacted a variety of storage obligations and periods. After expiry of these periods, the corresponding data is routinely deleted. If data is not affected by this, it is deleted when the purposes mentioned under § 5 cease to apply.

6. Tracking Tools

The tracking measures listed below and used by us are carried out on the basis of Art. 6, Para. 1, Sentence 1 f DSGVO. The tracking measures used are intended to ensure that our website is designed to meet requirements and is continually optimised. On the other hand, we use the tracking measures in order to record the usage of our website statistically and to evaluate it for the purpose of optimising our products and services for you. These interests are to be regarded as legitimate within the meaning of the aforementioned provisions.

The respective data processing purposes and data categories can be found under the corresponding tracking tools.

a)Google Analytics

We use Google Analytics, a web analysis service provided by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”). We use this service within the framework of an order data processing relationship.
Google Analytics also uses cookies, i.e. text files which are stored on your computer and which enable an analysis of your use of the website (see Section 5 above). The information generated by the cookie about your use of this website such as
- Browser type/version,
- The operating system used,
- Referrer URL (the previously visited page),
- Host name of the accessing computer (IP address),
- Time of the server request,
are transferred to a Google server in the USA and stored there.

Since our website uses the anonymisation function of Google Analytics, your IP address is shortened by Google within the European Union or the European Economic Area before storage in the USA; only in rare cases is the full IP address transmitted to a Google server in the USA and shortened there.
Google uses this information on our behalf to evaluate your use of the website, to compile reports on website activity for the website operator and to provide us with further services relating to website and internet use. This information may also be transferred to third parties where required by law or where such third parties process the data on behalf of the company.
Google is registered with the U.S. Department of Commerce's Safe Harbor programme.
Under no circumstances will Google merge your IP address with other Google data whilst being transmitted within the framework of Google Analytics. The IP addresses are anonymized so that its tracing is not possible (IP masking).

You may refuse the use of cookies by selecting the appropriate settings on your browser (see Section 5 of this declaration); however, please note that if you do this you may not be able to use the full functionality of this website.
Furthermore, installing a browser add-on can also prevent the collection of data generated by the cookie, related to your use of the website (including your IP address) and the processing of this data by Google. Such add-ons include:
https://tools.google.com/dlpage/gaoptout?hl=en

As an alternative to the browser add-on or within browsers on mobile devices, please click this link to prevent Google Analytics from collecting data on this website in the future (the opt-out only works in the browser and only for this domain). An opt-out cookie is stored on your device. Deleting your cookies in this browser means deleting this setting. In that case, you must click this link again after deleting your cookies in order to re-apply the setting.

You can object to the collection and processing of data within the framework of Google Analytics at any time with effect for the future. You can use the plug-in offered by Google:
(https://tools.google.com/dlpage/gaoptout?hl=en).

This website uses Google Analytics with the extension “_anonymizeIp ()”. This shortens the processing of IP addresses so that direct tracing will not be possible.

b) Google AdWords (including AdWords Conversion and Dynamic Remarketing)

This website uses Google AdWords (Google AdWords Conversion and Google AdWords Dynamic Remarketing) services to create pseudonymous user profiles for advertising and market research purposes. Google AdWords sets a cookie (see Section 5) on your computer if you have accessed our website via a Google ad. Likewise, data transmitted by your browser (such as information about the browser used or the search history, as well as data from cookies) are collected and processed by Google in the context of pseudonymous user profiles.

Google AdWords Conversion uses a tracking cookie when a user clicks on a Google-inserted ad. These cookies expire after 30 days and are not used for personal identification. If the user visits certain pages of the AdWords customer's website (France Ecotours) and the cookie has not yet expired, Google and the customer can recognize that the user has clicked on the ad and has been redirected to this page. Each customer receives a different cookie, which means that cookies cannot be tracked through AdWords customers' websites.
The information collected by the cookie is used to generate conversion statistics for AdWords customers. The result is the total number of users who clicked on an ad and were redirected to a page with a conversion tracking tag. However, we do not receive any information with which a personal identification of the users is possible. A connection between your personal data and your usage data is therefore not possible.
Google's Dynamic Remarketing technology allows users who have already visited our website and are interested in the offer to be addressed again through targeted advertising on the pages of the Google partner network. The insertion of the advertisement takes place via the use of cookies. With the help of the text files, the user behavior can be analyzed and subsequently used for targeted product recommendations and interest-based advertising when visiting the website.
Further information on the subject of “privacy” in the context of Google AdWords can be found under this link: https://www.google.de/policies/technologies/ads/.

If you do not wish to participate in the tracking process, you can also refuse the cookie settings required for such a purpose – for example, using a browser setting that generally deactivates the automatic setting of cookies. You can disable cookies for conversion tracking by setting your browser to block cookies from the following domain: “googleadservices.com”. You can also opt out of the collection and processing of data in Google AdWords by changing your Google ad settings at https://www.google.com/settings/ads Alternatively, you can use the deactivation page of the Network Advertising Initiative (https://www.networkadvertising.org/managing/opt_out.asp) to set an opt-out cookie that prevents processing by Google AdWords.
Google's privacy policy on conversion tracking can be found at:
https://services.google.com/sitestats/de.html

c)Google SiteSearch (Google AJAX Search API)

Our website uses Google AJAX Search API via a JavaScript code. When using the search field on this website, data is passed on to Google; this is governed by Google's privacy policy (https://www.google.com/intl/de_en/policies/privacy/).
To prevent the execution of the used JavaScript code, you can install a JavaScript Blocker (e.g. https://www.noscript.net).

7. Social Media Plug-Ins

We use social plug-ins of the social networks Facebook, Instagram, Twitter and Google+ on our website on the basis of Art. 6, Par. 1, p. 1 lit. f DSGVO to make our company better known. The underlying advertising purpose is to be regarded as a legitimate interest within the meaning of the DSGVO. Responsibility for data protection-compliant operations must be guaranteed by the respective provider. The integration of these plug-ins by us takes place in the way of the so-called “purpose click” method, in order to protect visitors of our website in the best possible way.

a)Facebook Social Plug-Ins

Our website incorporates social plug-ins (“plug-ins”) from the social network facebook.com, operated by Facebook Inc, 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). The Facebook plug-ins are identified by one of the Facebook logos (white “f” on blue tile /“Thumbs up” sign) or are marked with the addition “Facebook Social Plug-In”. When you visit a website on our website that contains such a plug-in, your browser establishes a direct connection to Facebook's servers. The content of the plug-in is transmitted directly from Facebook to your browser and integrated into the website. We therefore have no control over the scope and content of the data that Facebook collects with the help of this plug-in and therefore inform you accordingly to our level of knowledge (Facebook informs you about this at: https://www.facebook.com/help/186325668085084).

By integrating the plug-ins, Facebook receives the information that you or your browser have called up upon opening a page that corresponds to our website or online-related content to our company. If you are logged in to Facebook, Facebook can assign your visit to your Facebook account. When you interact with the plug-ins, for example, by clicking the Like or Share button or commenting, the relevant information is sent directly from your browser to Facebook and stored there. The information is also published on Facebook and made available for your Facebook friends to see.
If you are not a member of Facebook, it is still possible for Facebook to find out your IP address and store it there.

Facebook may use this information for the purposes of advertising, market research and the design of Facebook pages according to your needs. To this end, Facebook creates usage, interest and relationship profiles, e.g. to evaluate your use of our website with regard to the advertisements displayed to you on Facebook, to inform other Facebook users about your activities on our website and to provide other services associated with the use of Facebook.
If you have a Facebook account and do not want Facebook to collect data concerning you via our website and link it to your member accounts stored on Facebook or assign it to your Facebook account, please log out of Facebook before visiting our site and delete the cookies (see Section 5 above).

The purpose and scope of the data collection and the further processing and use of the data by Facebook as well as your rights and setting options for the protection of your privacy can be found in the data protection information at https://de-de.facebook.com/about/privacy of Facebook.

b)Instagram Plug-ins

Our website also uses so-called social plug-ins (“plug-ins”) from Instagram, operated by Instagram LLC, 1601 Willow Road, Menlo Park, CA 94025, USA (“Instagram”).
When you visit a page on our website that contains such a plug-in, your browser establishes a direct connection to Instagram's servers. Instagram sends the content of the plug-in directly to your browser and integrates it into the page. This integration informs Instagram that your browser has called up the corresponding page of our website, even if you do not have an Instagram profile or are not logged in to Instagram.

This information (including your IP address) is transmitted directly from your browser to an Instagram server in the USA and stored there. If you are logged in to Instagram, Instagram can immediately associate your visit to our website with your Instagram account. If you interact with the plug-ins, for example by pressing the “Instagram” button, this information is also transmitted directly to an Instagram server and stored there.
The information is also published on your Instagram account and displayed to your contacts.
If you do not want Instagram to associate the information collected through our website directly with your Instagram account, you must log out of Instagram before visiting our website.
Please refer to Instagram's Privacy Policy (https://help.instagram.com/155833707900388) for more information.

c)Twitter Plug-Ins

Our website includes social plug-ins (“plug-ins”) of Twitter's social network, which is operated by Twitter Inc. based in 795 Folsom St., Suite 600, San Francisco, CA 94107, USA (“Twitter”). You can recognize the Twitter plug-in by the bird symbol and the words “Tweet”. In the overview:
https://about.twitter.com/resources/buttons.
When you access a page of our website that contains such a plug-in, your browser establishes a direct connection to the Twitter servers. Twitter receives notification when you visit our website with your IP address. If you are logged in to Twitter at this time by clicking/using one of the plug-ins (“Tweet Button”), Twitter can trace the access to your account. If you interact with the plug-ins, for example by pressing a “tweet” button, the corresponding information is transmitted directly from your browser to Twitter and stored there. If you are not a member of Twitter or have logged out of Twitter before visiting our website, Twitter may still find out and store your IP address. We would like to point out that, as the provider of the pages, we are not aware of the content of the data transmitted or how it is used by Twitter.

The purpose and scope of the data collection and the further processing and use of the data by Twitter as well as your relevant rights and setting options for the protection of your privacy can be found in the Twitter data protection policy at: https://twitter.com/privacy

The plug-in provider stores your data in the form of user profiles and uses them for the purposes of advertising, market research and / or demand-oriented design of its website. You have the right to object to the creation of these user profiles, and you must contact the plug-in provider to exercise this right.

If you have a Twitter account and do not want Twitter to collect data about you via our website and link it to your data stored on Twitter, you must log out of Twitter before visiting our website and delete cookies. You will find more information about cookies within this data protection declaration.

d)Google Plus Plug-ins

Our website contains social plug-ins (“plug-ins”) of the social network of Google Plus, which is operated by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”).
You can recognize the Google Plus plug-in by the “+1” sign on a white or colored background. When you visit a website on our website that contains such a plug-in, your browser establishes a direct connection to Google's servers. The content of the plug-in is transmitted by Google directly to your browser and integrated into the website.

We therefore have no say on the extent and content of the data that Google collects with the help of this plug-in. According to Google, no personal data is collected without a click of the button. Such data, including the IP address, is only collected and processed when Google Plus users are logged in.
The purpose and scope of the data collection and the further processing and use of the data by Google as well as your rights and setting options for the protection of your privacy can be found in the Google data protection information: https:/www.google.com/intl/de/policies/privacy/.
The plug-in provider stores your data as user profiles and uses them for the purposes of advertising, market research and / or demand-oriented design of its website. You have the right to object to the creation of these user profiles, and you must contact the plug-in provider to exercise this right.

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States.

In case IP-anonymisation is activated on this website, your IP address will be truncated within the area of Member States of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases the whole IP address will be first transfered to a Google server in the USA and truncated there. The IP-anonymisation is active on this website.

Google will use this information on behalf of the operator of this website for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing them other services relating to website activity and internet usage.

The IP-address, that your Browser conveys within the scope of Google Analytics, will not be associated with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also opt-out from being tracked by Google Analytics with effect for the future by downloading and installing Google Analytics Opt-out Browser Addon for your current web browser: http://tools.google.com/dlpage/gaoptout?hl=en.

As an alternative to the browser Addon or within browsers on mobile devices, you can click this link in order to opt-out from being tracked by Google Analytics within this website in the future (the opt-out applies only for the browser in which you set it and within this domain). – See more at: http://rechtsanwalt-schwenke.de/google-analytics-rechtssicher-nutzen-anleitung-fuer-webmaster/#sthash.jLLgpAZg.dpuf. An opt-out cookie will be stored on your device, which means that you'll have to click this link again, if you delete your cookies.

8. Subscriptions for Our Newsletter

France Écotours uses its newsletter to inform its customers and business partners about the company's offers at regular intervals and gives users the opportunity to subscribe to it. If you register for our newsletter with the input mask, your personal data (name, address, email address), which you provide when registering for the newsletter, will be transmitted to the person responsible for processing and stored. The newsletter of our company can only be received by the person concerned if (1) the person concerned has a valid e-mail address and (2) the person concerned registers for the newsletter delivery.

For legal reasons, a confirmation email in the double opt-in procedure is sent to the first-entered email address by the person concerned for sending the newsletter. This confirmation email serves to check whether the owner of the email address has authorised the receipt of the newsletter as the person concerned.
France Écotours may request the disclosure to a processor, such as a lettershop, who also uses personal data attributable to the controller exclusively for internal use. Your data will not be passed on to unauthorized third parties. When registering for the newsletter, we also store the IP address of the computer system used by the person concerned at the time of registration assigned by the Internet Service Provider (ISP) as well as the date and time of registration. The collection of this data is necessary in order to be able to trace the (possible) misuse of the email address of a data subject at a later point in time and therefore serves as legal protection for the data controller.

The legal basis for data processing after user registration for the newsletter is stated under Art. 6, Para. 1, lit. f DSGVO. The data will be deleted as soon as they are no longer necessary to achieve the purpose for which they were collected. The user's email address will therefore be stored for as long as the subscription remains active.

The personal data collected when registering for the newsletter will be used exclusively for sending our newsletter. Furthermore, subscribers to the newsletter can be informed via email if necessary for the operation of the newsletter service or a related registration, as could be the case in the event of changes to the newsletter content or changes to the technical conditions.

Newsletter subcriptions can be cancelled by the person concerned at any time. The consent to the storage of personal data, which the data subject has given us for the newsletter dispatch, can be revoked at any time. For the purpose of revoking your consent, you will find a corresponding link in every newsletter. It is also possible at any time to unsubscribe directly from the newsletter delivery on the website of the controller or to inform the controller in any other way. By sending a message to info@france-ecotours.com, you can unsubscribe from the use or processing of your data for purposes of advertising, market or opinion research at any time free of charge.

9. Contacting Us via Our Chat

If you contact us via the chat on the website, this is done via the Userlike software, a live chat software of the company Userlike UG (limited liability). Userlike uses “cookies”, which are text files placed on your computer, to allow for a personal conversation in the form of a real-time chat on the website with you. Userlike UG (limited liability) expressly points out that the website operator is responsible for whether personal data is taken up with the Userlike chat programme or this function is omitted.

No cookies or your IP address are stored. Only the chat history is saved. The data contained therein is not used to personally identify the visitor of this website or to use it for other purposes, in particular for advertising. The chat history is deleted after one business day

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